AI Dance Maker
Credits and refunds
Learn how reserved credits are returned and how to get help with a task or order.
Credit purchases
Credit packs are purchased through Waffo as one-time payments. Returning credits after a failed or rejected generation changes your service balance; it does not automatically return money to your payment method. A payment refund is a separate request handled through support and the payment provider.
When a task fails
Photo checks reserve no credits. Credits reserved for a confirmed failed task or rejected video are returned to your available balance once. Credits remain reserved during an additional review. Check My creations and the Credits page; if something looks wrong, open a support ticket with the task ID.
Request help with a payment or refund
Email hi@aidancemaker.com or sign in and open a support ticket. Include the order ID, the problem and the outcome you are requesting. Do not send card details or passwords. We check the payment and credit records and reply with the next steps; an app credit return is not confirmation of a cash refund. Any approved payment refund is processed through Waffo, with the provider’s processing time. This policy does not limit rights provided by applicable law.